Definitions:The Client: The company or individual requesting the services of Dentaura.Dentaura: Primary designer/dentaura.com & employees or affiliates.
General Dentaura will carry out work only where an agreement is provided either by email, telephone, mail or fax. An 'order' is deemed to be a written or verbal contract between Dentaura and the client, this includes telephone and email agreements.
Website Design whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, Dentaura cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it. The website, graphics and any programming code remain the property of Dentaura until all outstanding accounts are paid in full.
Dentaura cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material. Copyright of all visible contents shall be of the client and the client will be responsible for the exhibition as the site will be published after the client approval. On receiving a complaint about any copyright issues, the website will be suspended if a satisfactory reply is not received. We strictly try not to break any copyright law, and in case any data gets included unknowingly in our design/product, we are always willing to remove/rectify the same since we respect the copyright law. Any additions to briefs provided will be carried out at the discretion of Dentaura and where no charge is made by Dentaura for such additions, Dentaura accepts no responsibility to ensure such additions are error-free and reserve the right to charge an according amount for any correction to these or further additions.
The client agrees to make available as soon as is reasonably possible to Dentaura all materials required to complete the site to the agreed standard and within the set deadline. Dentaura will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
Dentaura will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner. eg. Any disputes regarding content/images that have been provided to us for inclusion on the site. Dentaura will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents. Dentaura will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.
On detection of any server issues, Dentaura will activate the backup servers. Clients are liable to make sure the contents of the backup server is up-to-date. Dentaura will not be responsible for the delay in the server change to reflect globally.
A non-refundable deposit of 50% is required with all of our projects before any design work will be carried out. Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e if the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non-payment will result in legal action being taken if necessary. Once full payment is received for a website, it is assumed that the project has been completed to the client's satisfaction and no refunds can be offered. We do offer free updates for a month after completion to allow for any final amendments that may be required.
Website Hosting whilst Dentaura recommends hosting companies to host websites, no guarantees can be made as to the availability or interruption of this service by Dentaura. Dentaura cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.
Dentaura reserves the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the hosting service should the necessity arise.
Website Optimization due to external factors, such as changes to the way search engines rank websites, we cannot offer any guarantees regarding the position we will achieve for websites. The process of optimizing websites itself will bring in more traffic and hits and you'll see visits increase to your site naturally. We cannot accept liability for any change in ranking, or drop off in the position of your website due to changes in the algorithms of the search engines or the factors that they use to rank websites. We always aim to achieve a top ten ranking for your website within six months of undertaking the optimization process. Due to the work involved payment is generally required in advance and we are unable to offer a refund of any clients in relation to this type of work.
Payment of Accounts A deposit is required from any new client before any work is carried out. It is the Dentaura policy that any outstanding accounts for work carried out by Dentaura or its affiliates are required to be paid in full, no later than 30 days from the date of the invoice unless by prior arrangement with Dentaura. Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via Email/Whatapp/SMS/Phone to remind them of such payments if they are not received when due.
If accounts are not settled or Dentaura have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the court. Following consistent non-payment of an invoice, our Solicitors will contact the client in question, to take the matter further and if need be to seek payment through legal procedures, and if necessary court summons.
Your Privacy We do not share or sell any of your details with third-party companies, without your express permission and we will only email you or contact you about work-related matters.
Complaints Procedure Anyone who experiences a problem with their web service provided by Dentaura should raise the matter directly using our online contact form to do so, giving sufficient information to locate the material (such as an URL) and clearly outlining the grounds for complaint. Dentaura will approach the individual responsible for the material in question with a view to resolve the matter to the satisfaction of the complainant.
The telephonic complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with immediately, or where a satisfactory conclusion has not been reached after submitting the support request form.
An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.
Privacy Policy
We value the privacy of everyone who visits our website. Protecting your private information is our top priority. By submitting your personal data, you are permitting us to use it as stated in the policy.
We encourage you to carefully go through the privacy policy before you give any information.
What Does This Privacy Policy Cover?
This privacy policy will explain how we use your personal data and other information when you access our website. This policy does not apply to third-party websites that we do not own example, Google, Facebook, Twitter etc. We cannot take responsibility for their privacy policy and practices. - All the trademarks on this website belong to us or are licensed by those trademark owners for usage on our website. The trademarks present in our website that are not a property of Dentaura e.g.Facebook, are given proper acknowledgement - Illegal use of this website may give rise to a claim for damages or be a criminal offence - You may not copy (print, store, download), distribute, broadcast, or tamper with any of the content present on the website
Information We Collect We collect the following personal information and non-personally identifiable information. - First name, last name, email, country, city and other information you provide - Content and other information you provide when using our website. Eg. information you submit when you submit the feedback form - Browser version, OS type, pages you browse on our website, date and time of your visit, domain names, exit pages/URLs, interaction information, and other similar technical data - Location information provided by a mobile device or associated with your IP address
How We Collect Information From You? We collect the information you submit to us. For example, when you request product or service information from us, register for an account, when you reply to emails we send, register to avail our services. We also, - Automatically collect usage, analytics, metrics, and other technical data - Get information about you from our resellers or other third-party partners - Get information from our advertising and market research partners - Sources, such as public databases; joint marketing partners, social media platforms; or other third parties
How We Use The Information? We use the collected information to, - Respond to queries/requests - Process orders - Resolve any problems with services/products provided - Prevent activities that may violate our policies - Generate services/products that meet your needs - Enhance our services, we will get your consent to use your personal data for direct marketing.
Sharing Information With Others We do not share your personal information outside of Dentaura. However, we may unfold your personal data in certain circumstances, that includes, - Response to a lawful request by public authorities - A court order - Safeguard the property or rights of our firm - Investigate/prevent violation in relation to the services we offer - In the event of a reconstruction or liquidation, your personal information may be passed on to a successor in interest.
Cookies Policy What Are Cookies? Cookies are nothing but small files that are stored in your computer that hold a meagre amount of data about the sites you visit. These files have information about the web page you visit, as well as any other information you’ve given such as name and interests.
Why Do We Use Cookies? Cookies help us to know how you interact with our content and help us to improve your experience when you visit our site. Through cookies, we can know your language preference so that you needn’t change it for every visit. Also, from your activity on our website, we can target advertisements on third-party websites so that we can re-market our products/services to you.
In addition to this, there are the types of cookies you need to know about: Session Cookies Session cookies are temporary and are used to remember you when you visit our site. They expire when the web browser is closed.
Persistent Cookies Persistent cookies remain on your computer/mobile device even after you close the web browser or restart your computer. With this data, we come up with a visit pattern to improve the functionality of the site. These cookies are also used for targeted advertising.
First Party and Third Party Cookies We use first-party as well as third-party cookies on our website. First-party cookies mainly belong to the website you’re currently visiting. Third-party cookies are cookies that belong to other websites that are mainly used for outside advertising.
How To Reject And Delete Cookies? Keep in mind that if cookies are disabled you might not take full advantage of a website you’re visiting and may impair your experience. You can reject and delete cookies by simply changing your browser settings.Visit http://www.allaboutcookies.org/ to know more on how to reject or delete them
Social Media Our website includes social media features like Facebook ‘like’ button. Your interactions with such types of features are governed either by the privacy policy or terms & conditions, of the company providing it.
Third-Party Links Our website may contain links to third-party websites. If you click on those links, it will take you outside of our website. We have no control over the privacy policy or terms of those third-party websites. So we encourage you to read the privacy statements of every website you visit.
Data Retention We may retain your personal information to provide the service you requested, to comply with legal/tax/accounting requirements or until it fulfils the purpose outlined in our privacy policy. When we have no business reasons to process your personal data, we will either delete it or securely store it and isolate it from further processing.
Choice/Opt-Out Rights You have the following data protection rights. - You can contact us to know the personal data we have collected about you and how we use it. You can request to access, correct or delete your personal data. - You may restrict the processing of your personal data. In such a case, we will not be able to deliver our services to you - You may object to the use of personal data if you think that it is used for other purposes set out above - You have the right to receive your personal data from us in a structured and readable format - You have the right to opt-out from receiving marketing communications from us. You can exercise this right by just clicking on the ‘unsubscribe’ or ‘opt-out’ option in the emails we send you. If you want to opt-out of postal communications, please contact us
Children’s Privacy Protecting the privacy of children is important to us. We do not collect or solicit personal information from users under the age of 18.If we come to know that we have gathered personal information about children without parental or guardian consent, we will take the necessary steps to immediately remove the data from our server.
GDPR Dentaura ‘Contact us’ form is compliant with GDPR. If you proceed further, we will consider that you have given your consent to receive the requested information/data. We do not make any assumptions, we take all the actions based on the transparent affirmation by users who agree to be physically contacted.
Contact Us We may modify or update the privacy policy anytime. So, we advise you to review this policy periodically. We welcome your views on our website and privacy policy. Please contact us for any queries/clarifications.
Refund & Cancellation Policy
Our refund policy has been devised to define the situations under which Dentaura will provide a refund, the procedure for claiming a refund and the responsibility of Dentaura in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.
All the information that we collect is utilized for bettering our website’s content, to notify the clients about our website updates or to look into the problem with their request. In case you do not want to receive an email from us in the future, please inform us by writing to us either through e-mail or letter.
Coverage & Scope - Our refund policy covers the refunds by Dentaura and/or a website owned and managed by Dentaura. - This policy does not have any application for companies that are not owned or controlled by Dentaura or for persons not employed or managed by Dentaura. This includes any third party service and/or product providers bound by contract and also, any third-party websites to which the Dentaura website link.
Filing a Complaint At Dentaura we take every project with the final product insight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, we request that you take out a few precious minutes to write to us at dentaura@gmail.com for a final dialogue before requesting a refund.
Only if we are unable to reach a common ground with you after talks should a refund claim be filed.
Eligibility for refund At Dentaura every project is important to us and we make sure that we handle each project with utmost care and professionalism. We aim to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:
Website Web / Graphic design Delivery Time - Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receive the upfront payment date and will take 180 days to refund the amount. - Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed. - No refunds: If the project has been completed and uploaded on the server. Logo design / brochure design - Full refund: In cases where the project has not been started or if the initial design style has not been approved. - Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed. - No refunds: If the project has been completed and uploaded on the server. Web programming - Full refund: If the project has not been initiated. - There is an agreement for every web programming project. However, if there is no agreement and no clear discussion of refund policy, the following delivery policy will hold true. A partial refund will be issued as per the judgment of the service provider if we fail to complete the project in accordance with the delivery policy and contract of agreement. The amount will be calculated by Dentaura taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project. Dedicated Hiring (Offshore staffing solution) NOTE: Dentaura’s delivery commitment is subject to: - Full refund: If the project has not been initiated by the programmer/ designer/ content writer/ SEO expert or any other resource and/or staff. - Proportionate refund: In accordance with the amount of work done till the time client decides to cancel the order. - No refund: For the time that the services have already been provided. If the client is not satisfied with any level of work, he must immediately bring it to the notice of our project manager and ask for any discounts for the work loss. Any negotiations at a later date will not be entertained.
Applicability of the Delivery Policy NOTE: Dentaura delivery commitment is subject to: - A project is not taken to be void unless the agreed-upon payments are clear. - Refund policy is not applicable if the required information for the successful completion of the project is not given to us at the proper time. If there is a delay or failure in the completion of the project due to improper communication from the client, it cannot be attributed to Dentaura. - If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Dentaura is not liable to follow its delivery or refund commitments. - There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.
Limitation of Liability Dentaura’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point of time. Dentaura is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to Dentaura in writing.
Processing of Refunds The partial refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon at the beginning of the project ie; refund by check or refund by credit card. And the full refunds will be processed and mailed within 50 business days of the date of cancellation and will be brought about using the method of payment agreed upon at the beginning of the project ie; refund by check or refund by credit card.
Changes Dentaura may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of the Dentaura website and services after any such amendments automatically implies your acceptance of the same thereof.
Contacting us regarding our refund policy If you have queries or suggestions regarding our refund policies kindly email us at dentaura@gmail.com, info@dentaura.com
Disclaimer
Use of the Website/Services is at your own risk. The Website/Services are provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
To the extent permitted by law, DENTAURA will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website/Services.
We strictly try not to break any copyright law, and in case any data gets included unknowingly in our design/product, we are always willing to remove/rectify the same since we respect the copyright law. Any disputes arising will be settled within Ranni(Pathanamthitta Dist, Kerala, India) Jurisdiction.
